Creators & Serial Entrepreneurs

Chatwoot on Your Platform

Customer support and live chat. Self-hosted on your Ecomposable platform.
Omnichannel inbox — web chat, email, social messaging — all in one place, fully yours.

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23k+

GitHub stars and growing

Omnichannel

Web, email, Facebook, WhatsApp, Twitter, etc.

Self-hosted

Intercom alternative you fully own

We use Chatwoot ourselves

We run Chatwoot on our own Ecomposable platform to handle our customer conversations. We chose it because we value ownership, omnichannel support, and tools that respect customer privacy. We recommend it to you for the same reasons.

What You Get

Features: Open Source vs Enterprise

Open Source Version

Free. Self-hosted. What most teams use.

  • Omnichannel inbox (web, email, social)

  • Live chat widget for your website

  • Agent management and team inbox

  • Canned responses and macros

  • Conversation tags and filters

  • Integrations (Slack, Telegram, etc.)

  • Contact management and profiles

  • API and webhooks

  • Multiple channels and accounts

  • Self-hosted on your platform

Enterprise License

Optional. For teams that need more.

  • Everything in open source

  • SSO / SAML integration

  • Advanced reporting and analytics

  • Audit logs

  • Priority support from Chatwoot team

  • SLA guarantees

  • White-labeling options

  • Dedicated onboarding

  • Still self-hosted on your platform

See It in Action

Chatwoot on Ecomposable — 3-Minute Demo

Watch how Chatwoot integrates into your platform, connects channels, and gives you a unified customer inbox.

Our Rationale

Why We Chose Chatwoot

We evaluate tools strictly. This is why Chatwoot made the cut.

Omnichannel inbox

Web chat, email, Facebook Messenger, WhatsApp, Twitter — all in one place. Your customer conversations, unified. No more jumping between apps.

Your data, your conversations

Customer support data is sensitive. Having it on your platform means you control who sees it and how it's used. No vendor lock-in on your customer conversations.

Real-time + async

Live chat for immediate support, canned responses and macros for efficiency, ticketing for follow-up. One tool that covers all your support modes.

Transparent Pricing

What You Pay

No hidden fees. No per-seat billing. You pay for what you use.

Chatwoot on Your Ecomposable Platform

Ecomposable maintenance

Hosting, updates, backups, WAF, SSO integration, support

€75-500/mo Depending on your platform tier

Chatwoot open source license

AGPL v3 — free for self-hosted use €0

Chatwoot Enterprise license

SSO, advanced reporting, white-labeling — optional

Contact Chatwoot Billed directly to them, not us

Cloud infrastructure

Pass-through cost + margin (shared across all your tools)

Included In your platform consumption

Getting Started

How to Get Chatwoot on Your Platform

Whether you are coming from Intercom, Zendesk, Freshdesk, or starting fresh — we make it simple.

1. Install

Chatwoot is installed on your platform in one click from our managed tools catalog. DNS is auto-configured, SSL is included, WAF protection is on by default.

2. Add your channels

Connect the channels your customers use — web widget, email, Facebook, WhatsApp, Twitter. We guide you through each integration.

3. Set up your team

Add agents via SSO or email. Configure assignments, auto-replies, and canned responses. Your support inbox is ready in minutes.

4. Add the widget to your site

Drop a lightweight script into your site header. Your customers can chat with you instantly. If you use WordPress on your platform, we can do it for you.

About This Project

Chatwoot Is Open Source. It Depends on Its Users.

Most open source projects that survive at scale share one thing in common: the companies that depend on them keep them alive. Directly or indirectly.

Chatwoot is no exception. The core team relies on sponsorships, enterprise licenses, and contributions from organizations like yours. You use this tool. Supporting it is optional — but the ecosystem benefits when users give back.

Visit Chatwoot.com

How to contribute ?

Donation

Direct financial support for the project. The simplest way to say "this tool matters to us" and fund ongoing development.

  • Sponsorships fund core development

  • Enterprise licenses support the project

  • Get advanced features (SSO, reporting)

Bug reports, documentation, contributions

Bug reports, documentation, patches, translations. Every contribution helps, from small fixes to major features.

  • Submit pull requests on GitHub

  • Report bugs or request features

  • Help translate or document

AI & Compute Contributions

We're exploring new ways to support open source: AI-assisted contributions, shared compute for CI/testing, and programmatic bug triage. Not ready yet — coming soon.

If you're curious, ask us about the vision.

Ecomposable depends on Chatwoot too. We run it on our own platform. We support the ecosystem because it supports us. No pressure — just transparency.
We're also building features that let your platform contribute back automatically: AI agents scanning for bugs and submitting fixes, idle compute cycles powering CI/testing for open source projects, fully opt-in and transparent. Details in our AI Contribution Vision.

FAQ

Common Questions

Do I need an enterprise license?

Most teams do not. The open source version includes all core support and omnichannel features. You only need enterprise if you require SSO, advanced reporting, white-labeling, or SLA guarantees.

Is my customer data really mine?

Yes. Chatwoot runs on your Ecomposable platform in your siloed environment. All conversations, contacts, and data are yours. You can export everything anytime. We do not access your customer conversations.

Can I upgrade to enterprise later?

Yes. Start with the open source version. If you later need enterprise features, you can purchase a license from Chatwoot and we will help you configure it.

What happens if Chatwoot shuts down?

Your self-hosted instance keeps working. It is your software, your data. You are not dependent on their hosted service. That is the power of self-hosted open source.

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Find more tools

Marketplace

Find Open source tools and production-ready Packaged Business Capabilities from Ecomposable and third-party developers. Or sell your own tools. An open marketplace — you're never locked in.

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Experts near you or remotly

Certified Partners Network

Specialized help near you or remotely. Developers, architects, consultants you can rely on. Like the AWS partner network, but for Ecomposable. Open. Regional. Not locked into us.

Ready to Own Your Customer Support?

Get Chatwoot on your Ecomposable platform. Or see the full managed tools catalog.

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We do not just provide infrastructure. We provide the playbook, the community.

The tools to build your platform and run business.

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